The following provisions apply to contracts concluded outside our business premises or by distance selling via the website, e-mail, telephone or other means of communication.

On the basis of the Consumer Rights Directive (Directive 2011/83/EU), the Modernisation Directive (EU) 2019/2161 and various national legal implementations, you as a consumer are generally entitled to the so-called right of revocation (or right of withdrawal) in distance selling transactions.

1. Right of cancellation

As a consumer, you generally have the right to cancel (withdraw from) contracts of this type (distance selling) within 14 days without giving any reason. The cancellation period begins for purchase contracts

• on the day on which the consumer or a third party nominated by him and not acting as a carrier acquires possession of the goods;
• if the consumer has ordered several goods as part of a single order, which are delivered separately, on the day on which he or a third party named by him, not acting as a carrier, acquires possession of the last goods delivered;
• if the consumer has ordered several goods as part of a single order, which are delivered separately, on the day on which he or a third party named by him, not acting as a carrier, acquires possession of the last goods delivered;
• in the case of contracts for the regular delivery of goods over a fixed period of time, on the day on which the consumer or a third party designated by him and not acting as a carrier acquires possession of the goods first delivered.
• If several of the above points apply, the cancellation period begins when the consumer or a third party appointed by him, who is not the carrier, has taken possession of the last goods or partial shipment.

For service contracts (which also include contracts for work and materials), the 14-day cancellation period begins on the day the contract is concluded.

To exercise the right of cancellation, you as a consumer must inform NEW GOLF GmbH Söllheimer Str. 16, Gebäude 10 D, 5020 Salzburg, E-Mail office@newgolf.eu of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

As a consumer, you can also use the model cancellation form provided for by law, although its use is also not mandatory. You will find this at the end of the instructions.

2. Exceptions to the right of cancellation

In particular, there is no right of cancellation when concluding contracts

• for sound or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery;
• for goods/products that are manufactured according to customer specifications or are clearly customised to personal requirements;
• for goods/products which, due to their nature, were inseparably mixed with other goods after delivery;
• urgent repair or maintenance work where the consumer has expressly requested the trader to visit to carry out this work.
  
  

3. Cancellation of the right of cancellation

You have no right of cancellation for contracts for services if we have provided the service in full before expiry of the cancellation period; in cases of your contractual payment obligation, however, the right of cancellation shall only lapse if we have also – at your express request – commenced performance of the contract with your prior express consent and we have received your confirmation before commencement of performance of the contract that you lose the right of cancellation upon complete performance of the contract; or you have expressly requested us to visit you to carry out repair work.

Even in the case of contracts for the delivery of digital content not stored on a physical data carrier, you have no right of cancellation if we have started to fulfil the contract before the expiry of the cancellation period; in cases of your contractual payment obligation, however, the right of cancellation shall only lapse if you have also expressly consented to the start of contract fulfilment before the expiry of the cancellation period, we have received your confirmation of your knowledge that you lose the right of cancellation due to the premature start of contract fulfilment and we have provided you with a copy or confirmation in accordance with § 5 para. 2 FAGG or § 7 para. 3 FAGG.

4. Proportionate performance obligation of the consumer in contracts for services (work deliveries)

If you expressly agree that the fulfilment of the contract begins before expiry of the cancellation period, you are obliged to pay us a pro rata amount for the services rendered in the event of cancellation within the cancellation period after we have already partially rendered the service. This is based on the agreed total price.

5. Consequences of cancellation and return address

You must return the goods immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract to the

NEW GOLF GmbH, Söllheimer Str. 16, Gebäude 10 D, A-5020 Salzburg

return or hand over the goods. In the event of exercising an existing right of cancellation, we shall – subject to Section 4 above – refund all payments we have received from you, including any delivery costs (with the exception of additional costs incurred because you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of the cancellation of this contract. We will make the repayment using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to make a refund until we have either received the goods back or you can prove that you have returned the goods to us.

6. Costs for the return of goods

In the event of cancellation, you must bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary for checking the condition, properties and functionality of the goods. However, under no circumstances are you liable for the loss in value of the goods if you have not been informed by us of your right of cancellation.

7. Return modalities

If you exercise your right of cancellation, we ask you to inform us before returning the goods (e.g. via the contact page on www.newgolf.eu/en/contact or by email to office@newgolf.eu). This will enable us to allocate the goods quickly.

We also request that you return the goods to us as a prepaid parcel and keep the dispatch note. We will not accept unstamped parcels.

You are requested to avoid damage to the goods or similar. If possible, the goods should be returned to us in their original packaging with all accessories. Sufficient protection against transport damage should be provided in order to avoid any claims for compensation due to damage caused by defective packaging. You have a duty of care when selecting packaging if the original packaging is not used when returning the goods.

These modalities are not a prerequisite for the effective exercise of the right of cancellation.

Statutory model cancellation form
(If you wish to cancel the contract, please complete and return this form)

To NEW GOLF GmbH, Söllheimer Str. 16, Gebäude 10 D, 5020 Salzburg, Email office@newgolf.eu

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper):

Date ……………………………

(*) Delete where not applicable.